| Frequently Asked Questions (FAQs) |
| We ship world wide |
| Now, start shopping and have fun... |
| questions? Contact us at: info@eyeglassboy.com |
| Policy on Returns and Exchanges All returns must be received within 7 calender days, in good condition. Refunds will be given as 100% merchandise exchange. Please measure at home to ensure a good fit. All prescription lenses are guaranteed to reflect the prescriptions you send us. |
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Commonly asked questions and answers. We hope this page might save you some time and
enhance your shopping experience. Of course you can always contact us at info@eyeglassboy.com
enhance your shopping experience. Of course you can always contact us at info@eyeglassboy.com
| Q: How can I be sure my new frames will fit? A: That's a good question. You're going to have to do some measuring at home. Get a ruler and a pair of your old glasses/sunglasses that fit. Don't let it confuse ya - there are only 4 basic sizes. Here's a good page to help you through the measuring process --> Frame Size Page. |
| Q: I found some frames I like, how can I buy them on line? A: Simple, click on the gold 'Add To Cart' button, and follow the checkout instructions. You can keep shopping for more specs or check out using our secure checkout with credit/debit card and even e-check. Or you can pay with check or money order via mail - just Contact Us |
| Q: I don't have a Paypal account (and I don't want one) can I still pay on line? A: Yes, absolutely.... Use the "Add to Cart" button. When you're ready to "check out" Just bypass the Paypal 'sign in' option and click Continue Then enter your credit/debit card info.... Email Us if you are having troubles |
| Q: How much is shipping outside the USA? A: Didn't you read the last question? Only $4.50. One price covers as many frames as you want. |
| Q: Do you combine shipping on multiple items? A: Absolutely. As many frames as you like for only $4.50 flat rate - Foreign or domestic. |
| Q: Are all your frames Old / Vintage? A: Most all of our frames are vintage 50s-60s NOS. (New Old Optometrist Stock.) They've been in the optometrist's basement - still in the wrappers, never used... A few are reproductions (like the Shurons) which are still made with the same quality since 1947. |
| Q: Eyeglassboy, how come you're so cool? A: Well Thank You... A lifetime of wearing vision correcting apparatus... Embrace The Specs. |
| Q: Is tracking available outside the USA? A: No - Sorry. We try to keep shipping costs low so no tracking is available out side the US, Don't worry we haven't lost one yet. But, if it's been more than 3 weeks contact us. |
| Q: Will I get a tracking number? A: If you live within the US you will receive an automated notification confirming your address and a clickable tracking number. Sorry, no tracking available overseas (but, we haven't lost one yet.) |
| Q: How can I pay by mail? A: Easy... First you Email so we can hold your frame(s) for you (up to 10 days). Then you drop a check or money order in the mail. You can find our mailing address and complete instructions on our Policy Page. |
| Q: What is your return policy? A: You can return your frames (within 8 days of receipt) for any reason. Refunds will be given as 100% merchandise credit (with no fees). Our inventory is constantly changing so you are sure to find something else you like. |
| Q: How long will it take to get my glasses? A: Most frames are mailed within 4 days (Max) using First Class USPS only. Travel time is about 3 days - So give it a week. |
| Q: Do you accept vision insurance? We don't do 3rd party billing, but we will provide you with a detailed receipt which will be accepted by most insurance companies. |
| Q: Is there a phone number? A: Yes but we are extremely hard to reach by phone. You will get a speedier response if you contact us by email. But, if you must.... Try 304-553-3223. Good Luck. |
| Check us out on |
| I Have A Return: Sorry you didn't like your specs, this happens occasionally, just return them and we'll get it right next time... Here's how --> Returns |
| Q: I Want Lenses? A: OK - Most people take our frames to their local optician for lenses. We do offer lens service (prescription, sunglass, clear non-Rx) as a courtesy for our customers. Please understand we are a working optical shop and it will take as long as your local optician + Ship time. |
| More Q & A Later Anything else - just ask.... Email: info@eyeglassboy.com |
